Shell Lego Craze

As a huge fan of Lego and collectibles, I had a recent unpleasant incident at the station near my residence however I am glad to announce that Shell Customer Service & Marketing department do care about feedbacks and dissatisfactions.

The incident was this - there were no notification of the change of purchase rules for the Limited Edition Shell truck at the station I patron every week thus causing myself and my husband to fuelled up our tanks with the incorrect fuel type. Many would argue with me that the T&C was on a link on their website which I acknowledge (but not on the landing page nor the page where the truck image is on), nonetheless, that  particular station did not carry any of the POSMs that HQ issued thus causing my disappointment. 

On a happy note, my feedback to Shell was duly addressed within 48 hours and I am feeling glad again that international companies do know how to value their loyal customers (I've never used any other petrol brand since I have a car for the past 20 years unless it's really empty and there's no Shell). 

Something to keep in mind when we deal with our customers. :)

http://www.shell.com.my/products-services/motorists/offers-and-contests/shell-v-power-lego-collection.html